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Order & return policy

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IMPORTANT ORDERING INFORMATION

Due to the high volume of orders, items on average take 1–3 business days for processing.

SPECIAL ORDERS

Please note that the delivery time for special order items may take longer than standard orders. Most special orders are still deliverable within 1-2 weeks. Special order products are not carried in the store and must be special ordered from our suppliers. If an order contains a "special order" product, the order will not be shipped out until the order is complete (an additional shipping fee can be paid to have a partial order sent while waiting for the "special order" product). While we strive to maintain accurate product listings, some products in our selection have not been listed as "special order" products. We apologize for this inconvenience as we continue to update our product listings on a daily basis.

CANCELLATIONS

There is a cancellation fee of 10% of the subtotal of the order or a $10 minimum for orders with a subtotal less than $100 (no cancellations will be accepted after an order has been shipped).

CHANGING AN ORDER

Due to the complexity of locating orders once they have entered our order processing system, orders may not be changed, or added to once they have been processed. After an order has been placed, changes may be requested, but there is no guarantee that they can or will be implemented. Our Toll Free phone number is 1.866.872.0989 or email to us at orders@finlandiahealth.com.

RETURNS

If for any reason you are not satisfied with a purchase, please call us to arrange for a refund or store credit. Products considered to be defective can be returned to Finlandia within 30 days of invoice date. Please email, phone or fax for a return authorization number, and return shipping instructions. All defective product returns must be accompanied by a return authorization number and a copy of your customer invoice.

You may return unopened items within thirty (30) days from date of purchase. In the event that your shipment is damaged, incorrect, or unsatisfactory, please phone, fax or email us immediately for a resolution. All returns require an authorization code, a copy of your customer invoice, and are subject to a 15% restocking charge. Please email, phone or fax for your authorization code and shipping instructions. All returns must be sent prepaid within 30 days of the date received, and be accompanied by a return authorization code. No collect shipments will be accepted. Shipping charges are non-refundable. We do not accept returns on opened merchandise. We do not accept returns on all probiotic products.